Review before travel
A written opinion or an arranged hospital consultation helps answer the medical question first. You may decide that travel is not needed.
HOW YOUR CARE IS COORDINATED
From the first message to follow-up.
Every stage has a purpose, a person responsible and something clear for you to review. You can stop after a consultation, come directly for an appointment, or ask for support through the whole visit.
01
First conversation
Discuss your situation in writing by email. We cover hospital options, likely costs, timing and whether a visit makes sense.
What you receive
- Summary of the question you want answered
- Initial hospital and department enquiries
- An outline of possible next steps
You decide whether you want us to take the case forward.
02
Scope & agreement
Choose the work you need. We provide an itemized service proposal and explain hospital and third-party charges separately.
What you receive
- Written scope and deliverables
- Itemized quote and payment milestones
- Cancellation, changes and refund terms for review
Paid work starts after scope, price and agreement are accepted.
03
Records & review
We organize the complete records, prepare the Chinese translations and check the case file before it goes to the relevant department.
What you receive
- Document index and missing-items list
- Bilingual case summary
- Reviewer check of completeness and department routing
Reviewers release the checked file to the hospital with your permission.
04
Hospital feedback
The hospital reviews the question. An online consultation can be arranged where useful; an in-person assessment can also be the first clinical appointment.
What you receive
- Original hospital response and translation
- Proposed assessment or treatment steps
- Questions, estimates and items still to confirm
You understand the options and decide whether to travel.
05
Prepare the visit
Confirm the appointment and campus, prepare admission documents, and arrange the visa and travel assistance included in your agreement.
What you receive
- Appointment and arrival instructions
- Document and visa-support checklist
- Accommodation, transport and language-support arrangements
Review dates and remaining confirmations before booking travel.
06
Care in China
We help with registration, communication, agreed appointment accompaniment and payment paperwork. The hospital explains and obtains consent for clinical care.
What you receive
- Shared appointment schedule
- Translated decisions and updated questions
- Itemized costs and records of agreed service changes
Any additional coordination work is agreed before it is charged.
07
Home & follow-up
Prepare the translated discharge documents and follow-up arrangements, including a handover to your doctor at home with your permission.
What you receive
- Discharge and medication documents
- Follow-up dates and contact route
- Record of open questions and responsibility for each
The treating doctor advises when you are ready to travel.
Two routes after the records are ready
Prepare an in-person visit
If an examination is more useful, we focus on the appointment, required documents, likely costs and arrival arrangements. An online consultation is not compulsory.
Let’s talk through your options.
Start in writing. Your first conversation and initial hospital enquiries are free.