Talk through the options
Initial written communication and preliminary hospital enquiries.
SERVICES, COSTS & TIMING
Know what you’re paying for.
Your first conversation is free. Once you want us to take the case forward, we agree the work, price and terms in writing. Choose a package or individual services; you can arrange other parts yourself.
Review the proposal
Services, deliverables, price and terms, followed by the agreement.
Prepare and coordinate
Only the services you have chosen, with changes agreed in writing.
OUR WORK
Marlinden service fees
| Service | What it covers | Fee |
|---|---|---|
| First conversation | Discussion of your situation, hospital options, likely costs and timing; preliminary department enquiries. | Free |
| Records & translation | Document collection and index, Chinese translation, case summary and MD/PhD review. | Quoted for your scope |
| Hospital consultation coordination | Arrange the agreed records review or online consultation and translate the hospital’s response. | Quoted for your scope |
| Before-travel coordination | Hospital arrangements, admission preparation and agreed visa or travel assistance. | Quoted for your scope |
| Support in China | Registration, agreed accompaniment, communication and payment paperwork. | Quoted for your scope |
| After-return support | Discharge translations, follow-up coordination and handover documents. | Quoted for your scope |
A package can combine services across stages. Your quote lists what is included, the number of visits or hours where relevant, and how additional work is priced.
Three parts of your overall budget
Hospital & doctors
Consultations, tests, medicines, procedures, implants, ward charges and clinical follow-up. We request an estimate from the receiving institution.
Marlinden services
The coordination, record preparation, translation and practical support in your agreement. These are shown separately from medical bills.
Travel & living
Flights, visa costs, accommodation, transport and a companion’s expenses. You can book these yourself or ask us to coordinate them.
What your written estimate should show
- Currency, date and period of validity
- Specific procedure, medicine or assessment
- Expected ward category and length of stay
- Included tests, devices and clinical services
- Excluded items and possible additional charges
- Payment milestones and who receives each payment
- Cancellation and unused-service terms
- Who confirms changes and how you approve them
When comparing an overseas quote, we compare the same procedure and inclusions. A headline surgery price is not the same as the total cost of a stay.
TIME AWAY FROM HOME
Plan around milestones, not a flight date
| Care pathway | Useful reference | What we clarify for your visit |
|---|---|---|
| CAR-T | NCI describes about 3–5 weeks from cell collection to infusion. This is a general process reference, not the total stay. | Assessment, manufacturing, any interim care, admission and required monitoring near the hospital. |
| Lumbar decompression | NHS describes discharge after around 2–5 days for some patients. Complex revision is a different pathway. | Ward recovery, mobility, follow-up and fitness for a long-distance journey. |
| Joint revision | AAOS describes more extensive planning than for a first replacement; infection may require staged treatment. | Number of procedures, rehabilitation, assistance and review appointments. |
| Health assessment | The agreed test list determines appointment and reporting time. | Preparation, results review and time for any further investigations. |
These published clinical references describe different settings. Your Chinese hospital provides the case-specific schedule; a discharge date is not a flight clearance.
Let’s work out what you actually need.
Start in writing. Your first conversation and initial hospital enquiries are free.